Our Vision
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Calor aims to be the company of choice for our customers
and our people.
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We will do this by providing a superior service to
our customers to ensure their lifelong loyalty and by
valuing our people and the business partners that are
essential to our sustainable future.
Our Mission
Customers
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We will understand our customers’ needs and,
where possible, aim to exceed them by always putting
the Customer First.
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We will continue to be the leader in the marketing
and distribution of LPG in Great Britain, building
on that market position for the future.
Internal Processes
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We are committed to continuing to protect the health
and safety of our customers and people.
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We will operate our business and continually seek
to improve our performance by using the Quality Management
System, in line with ISO 9001:2000 requirements.
People, Learning and Innovation
External Factors
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We recognise our responsibilities to society and
the environment, and are committed to making a positive
contribution to the communities in which we do business.
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We will protect our brand and reputation through
effective communications and behaviour consistent
with our values.
Our Values
Our brand reflects our values:
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expertise - continually develop,
use and share your skills, knowledge and experience
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eXcellence - consistently seek
to deliver the best result or service possible commitment
- whole-heartedly take responsibility for your job
in a positive manner
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integrity - openly communicate
and act in a trustworthy and honest manner
-
team spirit - positively support
and help colleagues to continuously improve our business
-
empathy - constantly seek to understand
and appreciate others views and feelings and act accordingly
We will demonstrate these values in everything that
we do.
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