Calor LPG supply

Emergency Procedures

In case of fire

  • Call the Fire Brigade on 999 immediately and inform them of the presence of an LPG tank

  • If it is safe to do so, shut all valves on the tank and the emergency valve outside the house

  • Ring the Calor Emergency Service (24 hour) on 0845 7 444 999

  • Do not turn on the gas until the system is proved safe and all appliances have been turned off

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In the event of no gas supply

  • Check contents indicator and pressure gauge on tank, if fitted

  • If no gas is present in the tank, turn off taps at each appliance

  • Shut all valves on tank and emergency control valve outside the building

  • Call your local Customer Operations Centre

  • If gas is present in the tank, check all valves are open and if there is still no supply follow the instructions detailed below for a gas leak

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If you suspect a gas leak

  • Shut the emergency control valve outside the building

  • Shut the gas isolation valve on top of the above-ground tank or beneath the cover of the underground tank

  • DO NOT operate electrical switches, smoke or use naked flames and make sure there are no other sources of ignition around

  • Open all doors and windows and ventilate at floor level, and all low level areas (Calor gas is heavier than air)

  • Ring the Calor Emergency Service (24 hour) on 0845 7 444 999