Cylinders / Bottles FAQ

Appliances should generally state which cylinders they are compatible with, but if you are unsure, use our simple guide to selecting the right cylinder.

Call 0800 662 663 and you will be diverted to your local Calor Gas Direct outlet. Alternatively, you can order your gas online via our secure ordering facility.

Yes, our Calor retail outlets can supply and exchange cylinders / bottles. Call 0800 662 663 for you nearest Calor Gas Direct outlet.

Yes, you will need to pay a cylinder refill agreement charge which covers the cost and maintenance of the Calor cylinders.

This varies between cylinder size and type, please ask your Calor Gas Direct outlet when calling 0800 662 663 or via our secure ordering facility.

Calor’s 5kg and 13kg Patio Gas cylinders, are fitted with Calor's new Gas Trac - an indicator which tells you when you are running low on gas. For all other cylinders, the empty tare weight can be found on a metal disc on the shroud, this gives the weight of the cylinder in pounds and ounces. To convert this to kilograms multiply this number by 0.453592. Once you have the empty weight of the cylinder you can put it on some scales, then you will have the total weight, so you can now take the empty cylinder weight off the total, this will give you how much gas you have left in the cylinder.

All bottles will vary depending on their size, etc. The weight written on the metal disc on the shroud is the weight of the empty cylinder.

91.8 litres.

All cylinders are 80-87% full as space needs to be left for the expansion of liquid. The weight on the front of the cylinder is the total weight of gas in the bottle.

You can find instructions on how to connect and disconnect your Calor appliances properly and safely in our Regulator Changeover Guide. Alternatively you can contact your local Calor supplier or speak to Calor’s Technical Help Desk on 01926 318497.

To locate your nearest Calor Gas Direct outlet please call 0800 662 663 or use our online search facility. Return your unwanted Calor cylinder to us and we'll donate £5 to CRY- Cardiac Risk in the Young, to help stop young people dying from undiagnosed heart conditions.

No, regulators are usually supplied on the appliance. Alternatively you can purchase one online visiting Calor Toolbox.

Yes, these are available from the Technical Help desk, the advice is taken directly from the relevant codes of practice.

Yes, there is an orange plastic cap on the valve.

Unfortunately yes, although we are happy to take the Calor cylinder back and donate £5 to CRY- Cardiac Risk in the Young, to help stop young people dying from undiagnosed heart conditions.

Yes, call your local CGD outlet on 0800 662 663 and they will be able to advise. Cylinders fall into two categories (see below), and may (subject to availability) be able to be exchanged for another cylinder within the same category free of charge. To exchange a cylinder for one in a different category, a charge may be applicable. Please contact your nearest Calor Gas outlet or call 0800 662 663 for details.

Category A:    

Butane: 4.5kg, 6kg BBQ, 12kg, 13kg, 15kg
Propane: 3.9kg, 5kg Patio, 11kg, 13kg, 13kg Patio, 19kg, 47kg
12kg, 18kg and 46kg automotive / Liquid offtake cylinders

Category B:

Butane: 7kg
Propane: 6kg

You can take Calor cylinders abroad but you will not be able to purchase them outside of the UK.

Running constantly at 3kW, a 15kg cylinder would last for around 68.5 hours.

The guidelines can be found here.