About Calor

Over the years we have seen many changes here at Calor. Our traditional ranges of cooking and heating applications have been massively extended to cover new areas such as materials handling, Alfresco living, automotive fuels and ground care.

Implementation of ISO 9001 quality procedures and accreditation as an Investor In People are just two examples of our commitment to continuous improvement for both our customers and staff. Calor's continued sponsorship of the Village of the Year Competition and partnership with the Forum of the Future further demonstrates our commitment to rural communities and the environment.

Underlining our commitment to investing in the community, Calor is proud to announce that it has been awarded with the BITC 2005 PerCent Standard.

The PerCent Standard was launched in 1986 by HRH the Prince of Wales and is awarded to companies whose contributions to the community exceed 1% of pre-tax profits.

Calor joins a list of just 172 companies who have received this accolade.

For more information visit: http://www.bitc.org.uk

At Calor we understand that efficient and helpful customer contact is what makes doing business a pleasure rather than a chore.

Our Customer Service Agents work in specialist teams to ensure that all customer enquiries are answered by the correct experts as quickly and efficiently as possible.

Click here if you have a query or would like to offer us feedback on any area of our business, we will do our utmost to ensure that it is dealt with as quickly and efficiently as possible.


In July 2002, Calor opened 12 Customer Operation Centres. Each centre has a team of committed and experienced personnel who are there to cater for your needs. Now you will be talking to Calor staff who look after your area who can offer you:

• A one-stop-shop where one phone call allows you to order gas, get technical advice and answer queries on your account

• A quick and efficient response

• A friendly, personal service

You will find the number of your local customer centre on the map below and in your latest delivery note folder, given to you by your Calor driver.

• Customers with a metered estate installation should call 0845 766 1111

• Customers who use 47kg cylinders should call their local Calor Centre - the telephone number is quoted on your statement.

• Our Customer Operation Centres are open 8.30am - 5.30pm Monday to Friday, and 9am - 1pm on Saturdays.